Normally Orders are dispatched within 24 hours and usually take 1-3 working days to be delivered based on your location. Orders placed for Chennai location are delivered in 1 Business Day. You will receive an approximate timeline when you place your order.
Orders can be tracked through our whatsapp as well.
To raise an exchange request, please follow the instructions below: Step 1: Mention your order ID and send a photograph of the package to giffyexclusivestore@gmail.com
Step 2: We will send someone to pick up the product from you at no cost to you*. Please make sure that the product is unused with all tags intact. Do keep the pick up slip safely with you so that we can coordinate with our delivery partners on your product.
We will NOT accept returns or exchanges for the following items (unless received damaged or spoilt):
Edible and perishable items like food, treats etc
Personalised products that are made to order
Beds, play Toys, crates & carriers
Dog Toys & Cat Toys
Dog Pads/Diapers
Medicines & Supplements
Returns and exchanges will also not be accepted in the following circumstances:
If request is initiated after 5 business days of order delivery
Product is used or altered
Product is damaged due to misuse/overuse by the customer
Returned attempted without original packaging including, price tags, labels, original packing, and other accessories or if original packaging is damaged
Items purchased on discounted price are also not eligible for return/exchange
We keep a very eye on our goods and are careful not to stock or ship products that have passed their expiry date. If damage has occurred in transit, do get in touch with us on giffyexclusivestore@gmail.com.com within 24 hours of your delivery
1. Log in to www.giffyexclusivestore.com. 2. Add your items to cart 3. Proceed to check out 4. Enter the coupon code in the box that has the text: “gift cards or discount code”. 5. The amount will be deducted from the gift card
