To raise an exchange request, please follow the instructions below:
Step 1: Mention your order ID and send a photograph of the package to giffyexclusivestore@gmail.com

Step 2: We will send someone to pick up the product from you at no cost to you*. Please make sure that the product is unused with all tags intact. Do keep the pick up slip safely with you so that we can coordinate with our delivery partners on your product.

We will NOT accept returns or exchanges for the following items (unless received damaged or spoilt):

• Edible and perishable items like food, treats etc
• Personalised products that are made to order
• Beds, play Toys, crates & carriers
• Dog Toys & Cat Toys
• Dog Pads/Diapers
• Medicines & Supplements

Returns and exchanges will also not be accepted in the following circumstances:

• If request is initiated after 5 business days of order delivery
• Product is used or altered
• Product is damaged due to misuse/overuse by the customer
• Returned attempted without original packaging including, price tags, labels, original packing, and other accessories or if original packaging is damaged
• Items purchased on discounted price are also not eligible for return/exchange

We keep a very eye on our goods and are careful not to stock or ship products that have passed their expiry date. If damage has occurred in transit, do get in touch with us on giffyexclusivestore@gmail.com.com within 24 hours of your delivery